Home Store + More is committed to selling high-quality products but we also know there may be times when you need to return something you’ve purchased. We will willingly refund any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in the same condition it arrived to you, with its original materials, manuals and accessories intact.
Returning an unwanted item
Returns must be made within 14 days of receipt. To return your unwanted items, you will need to contact us at email@example.com Once you have done this, we will provide you with a pre-printed label through email. Fill in the return section of the form and fix the label to the outside of the package. Once you have packaged up the return, you can bring it to any post office or Parcelforce depot. You can find your nearest branch at: https://www.parcelforce.com/postcode-finder
Once presented at the Postal Office, you will be given a receipt, please retain this as proof of postage. Online refunds can only be credited to the payment method that was used to place the order.
The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You must ensure that goods are returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights. Please email firstname.lastname@example.org if you wish to return an item.
- If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable timeframe. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item.
Please email email@example.com if you wish to return a damaged or defective item.
- How do I return an item from a click+collect order?
All you will need to do is return the item(s) to your preferred store with your order number for our colleagues to assist. Returns can be made within 14 days of collecting your order as long as the item(s) are in the original packaging and unused. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights.
There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:
Mattress toppers or protectors, curtains, towels, toilet seats, throws and blankets, sofa covers, armchair covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.
What if I purchased the item more than a month ago?
The decision to accept the return is at the discretion of our Customer Service team.
Still a bit confused? Get in touch!
We're sorry that you couldn't find the information you were looking for in our Help Centre. Please email our Customer Service team at firstname.lastname@example.org if you have any questions.