Delivery and Returns
Please note that delivery of items will take 3-5 working days. Working days are Monday to Friday excluding public holidays.
We are now offering free standard delivery for orders over £40. Please note that this offer is available when you spend over £40 on STANDARD items only.
To ensure swift delivery please ensure someone is available to sign for your parcel at the delivery address you specify. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions, etc.) may delay your order. This Free Standard Delivery offer applies to deliveries within Mainland UK.
Normal standard delivery on purchases under £40 within 3-5 working days: £4.99
International shipping: £14.99
For further details on delivery and returns policy please see below.
How long does it take for an order to be delivered to the UK?
Items will take 3-5 working days. Any orders placed over the weekend will be classed as being placed on the following Monday.
Please note that these delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.
If you want to check the status of your order please view Your Most Recent Orders in the My Account area of our website.
How much will my shipping costs be to the UK?
A standard shipping charge of £4.99 applies to all items sent within 3-5 working days in Mainland UK.
STANDARD SHIPPING CHARGES:
Standard Shipping Charge £4.99
How will my order be delivered?
Your order will be delivered by Royal Mail and can be tracked through Parcel Force. They will only attempt to deliver your order once. If there is no one at the address when they attempt delivery, they will leave a card for you to collect at your nearest post office.
If you experience any delays or have any queries regarding your delivery please contact our customer care team via email at firstname.lastname@example.org
What time of day will I receive my delivery?
Orders are delivered between 7:30am and 6.00pm. For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.
Why has my order not been delivered and returned to Home Store + More?
The most common reason is because our delivery carrier attempted delivery and were unable to obtain a signature. If this happens, please contact us at email@example.com and we will track your order immediately.
My parcel is shown as having been delivered but I have not received it
If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. If having tried your neighbours your parcel is still missing, please email firstname.lastname@example.org and we will investigate further.
I have received the wrong items
If you believe you received the wrong items in your parcel, please email email@example.com and we will investigate further.
I am missing items from my order
From time to time orders will be delivered on different dates, so first of all, check your delivery note to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If the delivery note says an item should be in your parcel but it is not, please email firstname.lastname@example.org and we will investigate.
How can I get my items to arrive faster to the UK?
Orders are delivered within 3 - 5 working days. There is currently no way to get items delivered faster than this.
Can I ship to multiple addresses?
Currently, we are unable to ship to multiple addresses.
Where do you deliver to?
We deliver to anywhere within Mainland UK (inclusive of Northern Ireland)
Can I request a specific delivery date / time when I place my order?
Currently, you cannot request a specific delivery date or time when you place your order.
How long will it take for my order to arrive?
The shipping time varies depending on where you are. Please allow up to 15 days for the package to reach you. If the estimated time has lapsed, please contact email@example.com and we will investigate it for you.How much will my shipping costs be to an international country?
A standard shipping charge of £14.99 applies to all items sent outside of Mainland UK.
Home Store + More is committed to selling high-quality products but we also know there may be times when you need to return something you’ve purchased. We will willingly refund any unused product returned within 14 days of the date on the receipt of your order, provided you can show us your dispatch note and/or receipt and the product is in the same condition it arrived to you, with its original materials, manuals and accessories intact.
Returning an unwanted item
Returns must be made within 14 days of receipt. To return your unwanted items, you will need to contact us at firstname.lastname@example.org Once you have done this, we will provide you with a pre-printed label through email. Fill in the return section of the form and fix the label to the outside of the package. Once you have packaged up the return, you can bring it to any post office or Parcelforce depot. You can find your nearest branch at: https://www.parcelforce.com/postcode-finder
Once presented at the Postal Office, you will be given a receipt, please retain this as proof of postage. Online refunds can only be credited to the payment method that was used to place the order.
The item must be in its original condition, with all packaging materials, manuals and accessories intact. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements. You must ensure that goods are returned in protective packaging. Refunds will be applied to the original method of payment that was used to purchase the item. Please note that certain items cannot be returned (see exclusions). This does not affect your statutory rights. Please email email@example.com if you wish to return an item.
- If the item was damaged in transit
If you receive delivery of a package and the contents have been damaged in transit, you can return the item(s) to us for a replacement or refund granted you notify us within 7 days of receipt of the order. The item must be returned with all packaging materials, manuals and accessories intact.
- If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable timeframe. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item.
Please email firstname.lastname@example.org if you wish to return a damaged or defective item.
There are a number of exclusions from our standard returns policy due to the nature of some of the products we sell. The exclusions are as follows:
Mattress toppers or protectors, curtains, towels, toilet seats, throws and blankets, sofa covers, armchair covers, bedding (including duvets, duvet covers, bedspreads, pillows, pillowcases, fitted sheets, flat sheets, valances): For Health and Hygiene reasons we are not able to accept returns on these items unless unopened and sealed in original packaging or if faulty.
What if I purchased the item more than a month ago?
The decision to accept the return is at the discretion of our Customer Service team.
In Store Returns
Can I return an item I purchased online in store?
It is not possible to return an item purchased online to one of our stores. Please email email@example.com if you have any questions.
What is the procedure for returning items bought in store?
- All returns or exchanges must be done in the original store where goods were purchased
- For returns on items purchased in store, we are happy to exchange or refund merchandise
- Merchandise accompanied by a gift receipt may be exchanged within 14 days
- Clearance price merchandise may only be exchanged or a credit note issued if returned within 14 days and with an original receipt
- For hygiene reasons, Home Store + More’s in store refund policy does not extend to the following products: curtains, sheets, duvets, duvet covers, pillows, protectors and enhancers. We will only accept return if it is returned to the original store of purchase within 14 days, unopened and complete with an original receipt
- You will be issued a refund by the same method of payment used for the original transaction, please allow up to 10 working days for card refunds
Still a bit confused? Get in touch!
We're sorry that you couldn't find the information you were looking for in our Help Centre. Please email our Customer Service team at firstname.lastname@example.org if you have any questions.